Customer Testimonials
First, the sales person, Samantha changed her entire daily schedule to accommodate us. She was extremely polite and professional. I told her what I could spend and by the time everything was done the price was about $23.00 over what I said. This was because they also financed a 4 year bumper to bumper warranty, free oil changes, tire balanced and rotated and gap coverage. These items were worth the extra $23 by a long shot. The sales manager was also extremely nice. The finance manager was nice and a real hoot. If you are looking for a new car or great slightly ...
El vendedor super atento Exelente experiencia Si tuviera que comprar de nuevo lo haría sin dudas ahí
This is my 4th vehicle from this dealer and they have been nothing but the best. My dealer Jitesh Narotam threat me with nothing but respect. He is very awesome to me. Very professional, polite and very knowledgeable. I have had nothing but the best experience. Would recommend to everyone. Thank you.
I worked with K.D. (sales) and Eric (finance). They treated me very well and the best part was the paperwork didn't take as long as I thought it would. K.D. was very open and honest. He was very attentive and showed me exactly what I explained I wanted. Eric took the time to explain to me all finance options I had available. He was patient with me and respectful and I know I can be tough when it comes to money. The general manager Charles checked in on me to make sure everything was going smoothly. Overall ...
Great customer service.
I recently had the pleasure of dealing with Natalee in the service department at Volkswagen of Orange Park, and my experience was nothing short of exceptional. Natalee is the true embodiment of customer service, consistently going above and beyond to ensure a seamless and satisfying service encounter. Natalee's commitment to delivering top-notch service was evident from the moment I arrived. Her attentiveness and great personality immediately set a positive tone for my visit. It's clear that she not only values the technical aspects of her role but also places a high importance on creating a positive customer experience. ...
Awesome experience, patient and understanding professionals made sure we drove away in our nicest vehicle ever!Thank you, Darrin, Sherman & David.
Great service quick in handling paperwork for people when they come and determine to help you if possible nice friendly and a positive attitude towards handling business they give the Powhatan they need and want.
Everyone was very nice and helpful and got me into the cat I have been wanting for a long time thank you everyone for making it happen
Everyone was super friendly and did everything that was asked no questions asked and got everything done quickly
Accommodated my needs and offered me a loaner vehicle due to extended wait times
I was very surprised that the individuals I dealt with were so knowledgeable and helpful. They found errors I made and we were able to correct them and get me into the vehicle I wanted. The team was very personable, friendly and nice. They are a great team. Thank you for the help in getting me into the vehicle I wanted.
Simona Sanchez, along with the entire staff, was wonderful! Great experience and I’d recommend them to anyone looking to purchase a Mitsubishi!
Everyone there was as nice as they could have been. And very respectful in every way.
The dealership helped me out of a bad situation. Darrin was very knowledgeable & showed a lot of concern. I will definitely go back.
Lou and the whole entire team made buying a car a welcoming experience. I now look forward to bringing my car back for routine service.
They we're very good to me made me feel as if I was family. Thank you guys.👍
Very professional David went beyond the call of duty and found me a vehicle I'm pleased thank you so much.
So for what I can see. The dealership is good. They was real helpful on making a deal with me
Fair in their word and delivery of the vehicle. Was very helpful and proactive to follow-up questions about the vehicle.
5 stars for everyone at VW of Orange Park. Especially From the Service Department People That took care of my car. Thank you so much.
Thanks so much all of you for the kind of advice help it means so much to me keeping the good work
I was treated with respect and everyone I ran into or saw was very nice...
KD and Tim were great
After an exhaustive search for the right used vehicle, KD and Tim helped my son get into a 2020 Passat that fit within his budget. They were both courteous, professional and KD is an excellent communicator.
Their service department is awesome, keep us well informed and work is fine in the time slot they state such great service thank you Flip and crew!!!!
Natalie? …was it Natalie?…I think it was Natalie! She scheduled a convenient appointment which met my high maintenance needs, provided updates, and made sure I was satisfied. Outstanding customer service.
Great experience! I’d like to buy another car in the future but I’d like a lifetime oil change perk to go with it.
The staff was very professional and not pushy! Awesome experience in car shopping!Would go back again.
Stephania Alton is the best. I got a lot of help from her. Thank you for your help.
Very helpful and honest team. My entire experience was amazing! I even left to think about my decision and I came back and they welcomed me back with open hands to finish the process!
After having an awful experience at another dealership the day before. I went to Volkswagon of Orange Park because thats where the car the that originally wanted to purchase was located. Their main priority was to make sure that I was taken care of. Although I was on edge and skeptical most of the time, the manager, Douglas my sales person and even the Lucas the finance manager assured me that their main concern was to ensure that I had a good experience. I must say… not only was my experience AWESOME, I got a GREAT on the vehicle that ...
They were helpful with me getting me a vehicle i like with no problems And I am happy with the vehicle
KD made the experience very personable and easy going. I appreciate meeting the manager as well trying work with us. Overall great experience and got a great car at the end of it 🙂
KD was awesome. He had such a good spirit about him. He made the experience easy going. Best experience.
Friendly service, not pushy during our time shopping around. Courtney was a superb sales associate.
I was pre-approved by my employer and selected a vehicle online. I was picked up at home and agreed to a price with 60-90 minutes. I drove home late in the evening. Next day, all paper completed and full tank of gas. No hassles.
Natalie provided outstanding customer service along with the cashier you all are awesome and I would be coming back to have my vehicle serviced thanks again.
I have been a satisfied 3 time VW owner from 2014. Excellent service!
Yes, I highly recommend going to this dealership. I brought my Mitsubishi Mirage in for service, and the service staff was very accommodating and helpful. While I was waiting my four hours I talk with somebody about trading in my car and JB was kind enough to show me around and even took me on a test drive.
Douglas Bennett (sales) was very helpful and knowledgeable when helping me buy my new car.(3rd car I have bought from him) Would give him a 5 as well as the finance manager who was very thorough. In the past have had issues with service dept but will give them another try.
Tedi Nelko was very professional and considerate to our situation to get a new car.
We worked with Joe Plourde on the purchase of a used vehicle. Having spent the previous day at another dealership with aggressive tactics, it was a relief to work with Joe. He was professional and straight forward. We were able to complete our purchase in minimal time without any hassle and left the dealership with the car we wanted.
TIM WAS AWESOME AND HELPED US A LOT!! Very informative and absolutely a pleasure to work with!! !!!!HIGHLY RECOMMENDED!!!!!
Paris was my sales agent. She was great everyone should work with her she’s FANTASTIC!!! I didn’t purchase a vehicle but the experience was great. She is finding me the perfect match and I can’t wait to purchase.
The service was great. They explained the truck features and made it a easy process.. Thanks
KD was great to work with! From taking time to come in and meet me on his day off to making sure I was happy with my purchase it was a First Class experience all the way. Thanks for a great cr buying experience!
KD was great to work with. The man took time on his day off to meet me at the dealership cause it was the only time I had on my schedule. From the time I opened my car door to the time I left everything was First Class all the way. Thanks KD and VW of Orange Park!
Natalie, was great. She has GREAT customer service skills and shows that she cares.
Our experience was amazing. Quick appointment, efficient, kind, courteous. We accidentally left a small wallet in the seat we sat in, our rep called me and told me he had it safe. My daughter was ecstatic. That just made all the difference too.
Very professional and paid attention to details. I thank them for working with me in a timely manner.
Everyone was very helpful. Outstanding professionalism. They made my purchase very easy and in a timely manner. Thanks again for everything.
Excellent experience at VW of Orange Park. Frank Dones is the best! He will definitely take care of you and is an all around great guy. Would definitely recommend Frank to others looking for a new vehicle.
Excellent customer service in the service department. 👏 above and beyond. TY! Natalie Chatfield.
Made an appointment through the phone system but the reservation was made at Audi of OP. So when I showed up for my oil change there was no appointment. However they said they could fit me in. The oil change took almost 2 1/2 hours to complete which I thought was a bit longer than expected. Hopefully this is all related to the problems with the phone system.
Our sales agent, JB Narotam, greeted us as soon as we arrived. He was very informative about the vehicle we were looking at. He and Jason Wood made the whole process of buying and out the door with our new vehicle very smooth and enjoyable.
Alan in the service department at the Orange Park VW dealership was professional and courteous during the entire process and answered all my questions and kept me updated on my Tiguan’s progress.
Awesome place for a first car, they will make sure you leave with a vehicle
Excellent all oversevice nice invest to be part of the coucest service just knowing God i in the blessing bussiness
I had a wonderful experience I was approached immediately upon pulling up. I was granted with a warm smile and never felt pressured to settle on a vehicle.
The people are very knowlegment about the cars. They are very kind to the custembers.
Helpful, knowledgeable people who understood what I was looking for that met my needs. Great personalities, easy to talk to.
Our sales agent was JB Narotum and he was great , manager Jason was great . The whole experience was very good and no pressure sales
I normally don't write reviews but I would like to take the time to recognize Allen in the service department. He made time for my car to be looked at, he explained everything in detail and everything was fixed in a timely manner. Thank you Allen. We need more employees like Allen.
Allen in the service department is an amazing representation of good customer service. He really took care of us specially after calling around other VW service departments in other Jax locations. He even took care of the recall on our vehicle that we were not aware of. Thanks Allen.
The staff at Mitsubishi was very patient and kind. I had a great experience and I love the fact the staff explain the car details and also the financial part of buying the car.
They asked what my needs were and I ended up getting the first car they showed me . I love my car
Awesome, they will try their hardest to get you a vehicle no matter what your price range
KD worked hard to get usa good deal. He was committed and professional throughout the process. Overall he was great to work with ; very communicative. Thanks KD and VW of Orange Park!
Alejandro was great super helpful. Thanks for everything you where amazing to me. I will recommend
It was fast and very convenient with the little time I had because of crazy work hours. I’m happy to say that they was there to help me through out the few days it took. So yes I’m very satisfied. Thanks!!!
Dustin is great! Located the vehicle of my dreams, and worked diligently on my behalf!
Our experience was one no pressure. Everyone was very nice and professional. We were very pleased.
I had a good experience at Mitsubishi of Orange Park our salesman was great. Thx
It was a random day that we walked in the Volkswagen of Orange Park just browsing as we really didn't decided yet what to get, the staff who spoke to us and helping us giving us the knowledges about the Tiguan, Atlas and Taos was very patient until husband and I decided to go ahead with Tiguan. Since we already have inquired through online my name was already in the system and i was under Mr. Scott Pantin, Mr. Patient staff professionally handed us to Mr. Scott to finished the process of the Tiguan that we are buying. Mr. ...
From the sales person Hamlet De Jesus to the sales team Charlie and Charles, my experience was smooth, easy, and fast. I'll definitely return to upgrade in a couple of years.
Lucas provided stellar service. We came in to look at a certain model, but after he spoke with us he knew a good car that would fit us better. He was spot on. Gave us financing options and was very efficent at his job. It was a great experience, thank you Lucas!
They treated my car with the upmost care possible came there to fix a recall issue caring staff
Recall service. Easy appointment online. Good service
David was great! He introduced himself and explained everything he was doing. He left me with no unanswered questions.
For the customer satisfaction and meet their expectations. Excellent sales people help with showings of autos and service for the customers.
Great service!
I've Got what I was looking for and got the service right away, very quick and very efficient.
It's nice, service is superior and the staff members very knowledgeable and helpful and kind.👍
The buying process was made easy by both Douglas and Roger. The certified pre-owned Jetta was a great vehicle at a fair price.
GM was very attentive, Sales representative very knowledgeable and not pushy, Finance representative explained everything clearly. I would recommend Orange Park Mitsubishi to anyone looking to buy a new or used car. I recommend go there first.
Salesman was excellent. Great customer service. Finance manager was excellent Insurancecrepresentarive was very informant Everyone was excellent
Generally fine. I have shopped here before. Everything was in order and taken care of. A bit slow though.
Some dealerships need to come and watch how these guys take care of customers and learn something! WOW! I’ve taken my car to the location by my house where i purchased my 2022 brand new VW Passat that has been having issues since day one and every time they had an objection or no type of customer care to make it convenient for me. Brought it to this dealership after all those visits and BOOM, right away taken care of!!! EXCELLENT JOB by all of the service guys here that did everything in a heart beat. Especially today with Maurice ...
