Customer Reviews
Real stories from real Hanania customers.
Customer Reviews
Real stories from real Hanania customers.
Shemeka Johnson
5.0
★★★★★Great quality service. Paris was amazing. He was very attentive to my wants in a new vehicle. His general manager was very informative on different avenues we could proceed. I left with a brand new 2024 Acura MDX all thanks to Paris and his management team. Thank you so much Acura of Orange park.
Sheila Cruz
5.0
★★★★★Came in for an oil change left with a dream. I loved loved LOVED my MDX 2022. But I was given a chance to get everything I wanted. The color was not what I would have preferred, but It looks great. I got everything I could think of massage chairs, ambient lights, cooled seats, and touch less tail gate AWD plus so much more. And they even worked out everything for around what I was already paying OMG I'm so happy with it. Ron, you did great. See Ron tell him I sent you.
Kamini Grant
5.0
★★★★★Andre and Josh were awesome!
Robert Farrell
5.0
★★★★★Awesome sales department!!! Got us a great deal on our MDX Type-S. Definitely looking to get our next car here!
Jose D. Ameneiro
5.0
★★★★★From passing by to check out a possible car lease for my mother to purchasing 3 vehicles. It was unexpected but Gustavo made it a breeze and with his leadership team Lazaro and Jody they made sure I had the best options and gave me and my family plenty of options to work with so we stayed within our budget. The buying experience was great even past closing hours. Kudos to the team and shoutout to Felix too who is a fellow Honda head. 👍🏻
Jorge Felix Miguens Marmol
5.0
★★★★★I recently purchased a car from Miami Acura, and I had an outstanding experience. Gustavo, the salesman, and Lazaro, the manager, were exceptional throughout the entire process. Their professionalism, knowledge, and genuine care made the entire experience smooth and enjoyable. Gustavo was attentive, answered all my questions, and ensured I found the perfect car that met my needs. Lazaro's leadership and expertise were evident, and he made sure everything was handled efficiently and transparently. I highly recommend this place to anyone looking for a new and used car. Thank you, Gustavo and Lazaro, for making this such a positive experience!
Camila Trillos
5.0
★★★★★Absolutely LOVED my experience at Miami Acura. Wesley was a gem and he truly helped me with this huge step in my life. Jody was patient and helpful through it all. John was such a help and truly helped me feel confident in my purchase. Everyone stayed late to help me complete the process and I could not appreciate it more. Thank you Miami Acura!
Fabian Y
5.0
★★★★★Thank you, Joshua, for your excellent customer service and help to get our Acura RDX; we love it. I hate dealing with dealers and negotiating for hours; you patiently met my demands and got the best deal for me. Everything was fast and, by far, was the best experience I have ever had when buying or leasing.
Matt Doyle
5.0
★★★★★I could not have had a better experience at Miami Acura. I reached out to them online regarding an Acura RDX and from the first interaction, to the last, I was treated with honesty and excellent customer service. Since I was an out of town buyer and I was flying into Miami to purchase the car, I needed to make sure everything about the vehicle was as advertised. My sales rep, Walien Guerra, sent me numerous pictures, shared the vehicle history, and spoke with me over the phone giving me a complete walk through of the vehicle. Walien even came to the dealership on his day off the close out the deal because the only day I could make it to Miami was on his day off! When it came to price, they worked with me and provided me the best possible deal. I shopped for over 2 months for the right vehicle at the right price and Miami Acura did not play any games and try and tack on additional fees that I had been exposed to at other dealerships. The provided a very clean vehicle, at the advertised price, and it was an extremely positive experience. Kelvin the finance manager was also a pleasure to work with. I would recommend Walien and Kelvin to anyone looking for a vehicle and an extremely positive buying experience.
Damaris Figueroa
5.0
★★★★★I had an amazing experience purchasing my vehicle at Miami Acura. My salesman Albert Torres was patient, professional and very knowledgeable. He made my car buying experience a very pleasant one. Calvin in finance went through many different payment options with me since I was so indecisive. He showed a lot of patience and was very informative. I recommend visiting Miami Acura if you are thinking of purchasing a vehicle, you will not regret it.
Damon Salerno
5.0
★★★★★Fantastic experience at Miami Acura with John Sterling. I’m new to the Acura brand and John was thorough and thoughtful during the entire process. It never felt like he was “selling” to me. It was just good old fashioned customer care. Thank you John and Miami Acura!
Dmitrii Tr.
5.0
★★★★★We just arrived in the United States a week ago and had very little idea about how to buy a car here. We are very grateful to Wesley for his calm, kind and (most importantly) patient explanation of all the details of the process of buying our first car in the USA. Thank you so much for a smooth purchase of a wonderful Acura MDX!
Michael Bova
5.0
★★★★★This dealership quite literally did the impossible to help me get into one of my dream cars. I had been looking to get out of my previous car for nearly 9 months and was having a lot of trouble, but when I tell you these guys went above and beyond to help me out it’s not an exaggeration. Gustavo with only 3 months on the sale floor was incredibly down to earth and compassionate while also showcasing a very impressive understanding of the lineup at Acura and made me really feel valued as a customer. The finance manager Mike was also a key factor in making this all happen and I’m incredibly grateful for the work and effort that was put in to get me into the car I wanted along with the exact budgetary parameters I wanted. I’ve purchased a good amount of vehicles and have been conned by a few dealerships, but I can safely say this place actually wants to earn your business and fulfill your needs. Thank you guys! P.S. Ask for Gustavo, you will not regret it.
Stephanie Guerra
5.0
★★★★★I had an absolutely wonderful experience buying my new car with John Sterling! From the moment I walked into the dealership, John made me feel at ease with his friendly and professional approach. He took the time to understand exactly what I was looking for and helped me find the perfect car. Throughout the entire process, John was incredibly knowledgeable, transparent, and patient, answering all my questions and making sure I was comfortable every step of the way. If you're in the market for a new car, I highly recommend reaching out to John Sterling. His outstanding customer service and expertise make him the best in the business!
Walter Ruiz
5.0
★★★★★Gustavo(sales) and Felix(finance) were amazing. Very knowledgeable, serviceable and helpful. Didn't try to sell me any extra stuff and always looking for ways to make the process as smooth and quick as possible. I am loving my RED Integra! Thank you, guys.🤟🙏
manny lopez
5.0
★★★★★Honestly the best service. I really appreciate everything. I’m so Happy for my car. Can’t express how happy I am thanks to Lionel Valdez and the team. Who were amazing. Would recommend this dealer. Amazing service. Thank you all
SAIRA KHAN
5.0
★★★★★I have been servicing my Acura at Miami Acura for the past two years, and the experience has always been exceptional. Nabeel and the entire Miami Acura team are honest, professional, and genuinely helpful. They consistently provide thoughtful recommendations without any pressure, ensuring my car gets the care it needs. I trust them with my vehicle. Highly recommend their outstanding service!
Brenden Maysonet
5.0
★★★★★Wesley was phenomenal throughout the whole process. I showed up a little before closing but Wes did not hesitate to take me on a test drive and answer any questions I had. Was in and out within about an hour & 1/2. Professional, respectful, and a pleasure to make a deal with. 10/10 would highly recommend.
Hanni F
5.0
★★★★★Amazing experience! Jeff and Mike helped me get the deal I wanted! Great customer service very knowledgeable and helpful. Also had the please of getting to know the VP of the company and he is an awesome guy. Thank you for all you do there!
Kendyl Jennings
5.0
★★★★★What a great experience! Audi Orange Park went above and beyond to make sure I was happy with my purchase and that everything was explained to me so I left knowing exactly how to use my vehicle. There was no pressure and even let us leave the dealership to go look at other cars before coming back and purchasing my S5 convertible. I highly recommend the dealership and appreciate the service they provided us!
Sabischa Fenelon
5.0
★★★★★I had the best experience today and I found my dream car with the help of David and Eddie. I am extremely grateful that this was a swift and easy process and I’m just happy that my car search was over. I was able to get an Audi S5 with no money down. Overall my experience was 10 out of 10 I’m am so grateful I got the two best sales associates that were able to work with me and making my dreams come true. Thank you again!
Victoria
5.0
★★★★★Great experience with this store. The people there are invested and genuine. Israel Walker was our salesman and he was not pushy at all. He was very knowledgeable and informative but ultimately said if we want the car, he would love to help but won’t push because you have to get the best car for you. However, in my opinion Audi’s performance speaks for itself. You either love it or you don’t. So when we test drove, I already knew I loved the product.
Jasmine Farmer
5.0
★★★★★I just wanted to take a minute to rate my experience at Audi Orange Park. As you can see I gave it 5 stars. I was very please with my experience more specifically I would like to give higher praise to my salesman, Eddie wasn't pushy at all, genuinely not only was he extremely genuine and a gentleman to boo, but also was very professional. I told him exactly what I wanted and he was able to get the deal done thank you so much for your patience and a wonderful experience. I love my new car & I highly recommend. Thank you so much again
Mike Mazur
5.0
★★★★★I was fortunate to work with Israel Walker and he is impressive. I didn't know enough about Audi's but Israel knows and explains the various features between their cars. He was incredibly patient and allowed me to drive multiple cars until I decided on what was right for me. He loves selling Audi cars and his passion comes through with genuine authenticity. I also had the pleasure of working with Mike Linford. As soon as I walk in Mike gives a wonderful greeting and assures me I'll be taken care of and that's exactly what took place. If you want to buy a great car from great people, do yourself a favor and go to Audi of Orange Park.
Natalie B
5.0
★★★★★The absolute best dealership experience I have ever had in my life! This dealership deserves a rave review. Terrance, Kyle, Ron, Michael, James, were all so kind, accommodating, welcoming, respectful, etc. Amazing dealership! 10 stars
Donya Williams
5.0
★★★★★Exceptional Experience with My New Volvo XC90 I recently purchased a Volvo XC90, and I couldn’t be more thrilled with both the vehicle and the service I received. From the moment I walked into the dealership, the staff made the entire process smooth, stress-free, and enjoyable. They were knowledgeable, patient, and took the time to answer all my questions, making sure I felt comfortable with my decision. The XC90 itself is an absolute dream to drive. The luxurious interior, cutting-edge technology, and smooth handling make every trip feel special. I love the attention to detail, from the safety features to the spaciousness, which is perfect for both daily driving and family road trips. Thank you to the team (James) for making this such a positive experience. I’m incredibly happy with my new XC90 and look forward to many more miles ahead! Thank you! 🙏🏽 😊
Andres Jimenez
5.0
★★★★★I recently purchased a vehicle from Audi Orange park since they had in stock the vehicle that I had done research on and wanted. They happened to have the vehicle I wanted at a good price and what I appreciated the most walking in, was their friendliness and conversational approach, telling them what I wanted, showing me the out the door price and did not tackle any bogus fees. In addition to that the finance manager negotiated another $1,000 of to make up for some of the paperwork's charges, so within three days I came back with a check and the process went very smooth with everyone involved being very accommodating. After driving the car for two days the check engine light came one and noticed there were engine parts missing after popping the hood. I made them aware and right away asked to drop off the car to have it checked out. they confirmed the missing parts and replaced, then even took the car to Jeep since it's not an Audi and uncovered a bigger issue due to a recall which parts were back ordered and would take a long time to fix. The team provided a loaner car until the issue was resolved and even got Jeep to provide the part sooner than expected. Although; it was frustrating having a new car and experiencing issues right away both the sales and service team were exceptional and accommodating and always kept me updated on the progress. Overall, the set back was overshadowed by the teams responsiveness and great service and truly recommend this dealer and their team when purchasing a vehicle. Other dealers should take notice from this Audi team on client service and the overall car buying experience!
Marcellis Hicks
5.0
★★★★★This has by far been the best experience I’ve had when making a purchase for a vehicle! Everyone at Audi Orange Park was so helpful pleasant understanding and looks out for the best interest of their customers! Special shot out to Angel my salesman & Ron has went over and beyond for me! I am so pleased with my purchase and the experience that was given! Thank you, Audi Orange Park for being the best Dealership out of that 7 I visited throughout this buying process! Janelle G.
Schryell Jones
5.0
★★★★★Where do I begin first let me start by saying usually buying a car has never been an enjoyable experience for me because of the long process but my experience at Audi of Orange Park was the best I've ever encountered. Our salesmen name was Angel and let me tell you he was unlike any salesmen I have ever encountered. He made the whole process of buying a car so painless and enjoyable that we didn't even go in to buy a car but to just look being that it was good Friday and we walked out with the car we wanted and this was all due to Angel making the process seem effortless. If dealerships had more salesmen like Angel the lots would be bare! Thanks Angel and your whole team for working together to make this buying experience for my husband and I the best.
James Caudill
5.0
★★★★★Ali and manager with beard (josh?) Were very honest and worked hard to get me a good deal. I've worked in car business and know the shady tactics some use. No games or bait and switch here.